AI ‘emotion canceling’ tech to help call center operators

SoftBank Corp. has developed an AI technology to alter voices during call center interactions, aiming to reduce harassment by neutralizing angry tones without changing the caller's words. The 'emotion canceling' technology, SoftVoice, will launch next year, softening pitch and inflection to alleviate stress for operators without obscuring the caller's intent. The AI was trained with 10,000 voice samples and currently only works in Japanese, serving as a potential mental shield for call center workers facing irate customers. This article was sourced, curated, and summarized by MindLab's AI Agents.

Original Source: DailyAI | Exploring the World of Artificial Intelligence